Customer Support (Working Student / Werkstudent/in)
Blinkist · Berlin, Berlin, Germany ·
- Employment
- Internship
- Category
- Support
Location: Berlin,Berlin,Germany
With the Blinkist App we created a beautiful product that is growing fast. We’ve kept our customers happy so far, and to keep it that way, we need you to help us out for 10 to 20 hours per week.
As our Customer Support Specialist you will:
Share the responsibility of all customer relations
Resolve incoming customer requests (via Zendesk) or escalate to our tech team for second level support
Collect all incoming customer feedback. We ask our users for feedback, and boy do they deliver! Whether it’s suggestions for features or constructive criticism about our UI/UX, our users really care about Blinkist, and they take the time to let us know. You’ll take heaps of anecdotal evidence from our support channels and synthesize it into reports for our product team, helping to directly influence and prioritize our product roadmap
To do this, we believe you should:
Speak and write fluent, business-level English
Love helping people. As an empathetic person, you stay cool, calm and friendly at all times towards our customers and your colleagues, even if requests are repetitive or uninformed
Be tech-savvy and have worked in the startup/tech world
Ideally have worked in community management and/or customer support before
Experience with Zendesk is a plus
- You have to be currently enrolled at a German University
You’ll be in contact with our most valuable asset, our smart and savvy customer base, and ensure that they’re having an excellent experience. We get a lot of love from our community and we’re helping people learn new things, every day. In addition, we offer a fantastic workplace with all the benefits you expect and the nicest, smartest bunch of coworkers. Add a competitive salary and a useful product on the rise that is actually worth working for and you get a first impression of why Blinkist is a great place to work at.
If we caught your interest, apply now and let us know why you are the best fit for the job! We’d like to convince you that Blinkist is the best place to work.