Customer Support Specialist – Regulatory Reporting (German speaker)
Regnology · Remote - Poland ·
- Work mode
- Remote
- Category
- Support
- Experience
- 3+ years
At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.
We offer a flexible, innovative environment where your ideas matter and your career can thrive.
Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.
What you'll do
Business and Functional Troubleshooting:
- Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
- Analyze and troubleshoot business rules and configurations to resolve issues effectively.
- Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
- Collaborate with technical teams to ensure comprehensive issue resolution.
- Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
- Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
- Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
- Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
- Support the development of internal knowledge base content and client-facing documentation.
Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.
Why we should decide on you
Qualifications
- Master’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
- 3 - 5 years of experience in customer service, business analysis, or working with financial software solutions.
- Experience working within a financial institution or bank is considered a strong asset.
- High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.
- Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.
- Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
- Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
- Excellent communication skills in German and English (C1 level), business fluent
- Willingness to participate in on-call or weekend coverage as part of a global rotation.
- Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.
- Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
- Calm and dependable in high-pressure or time-sensitive situations.
- Client-focused and collaborative, with a service-oriented mindset.
- Proactive in driving improvements to internal processes and documentation.
- Motivated to help build and scale a globally distributed support function.
Why you should decide on us
- Let’s grow together, join a market-leading SaaS company – our agile character and culture of innovation enable you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross-functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
- Together we're better - meet your colleagues at our numerous team events.
Apply now!