Customer Support Specialist (iGaming)

Requirements

• Possess perfect communication skills
• 6+ months of customer support experience
• High emotional intelligence, empathy and patience when dealing with customers
• Can and enjoy explaining processes step by step and guiding customers
• Written and spoken English (minimum B2)
• Previous experience in customer service in the gaming or iGaming industry (preferred)
• Flexible and adaptable
• Disciplined with a strong work ethic
• Ability to multi-task
• Stress-resistant

Responsibilities:

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.
• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.
• Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.
• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.
• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

General terms and conditions:

• 15 working days of paid vacation in a year;
• 12 working days of paid sick leave in a year;
• 2/2/2/2 schedule (2 day shifts from 8:00 AM to 8:00 PM, 2 days off, 2 night shifts from 8:00 PM to 8:00 AM, 2 days off, and so on)