Customer Support Specialist

About EVIQO
EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.
We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.
Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.
Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.
With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger — we are building a scalable international brand.
We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

Role Overview
EVIQO develops smart home EV chargers for customers in the United States. Our products combine charging hardware with a mobile app, so the support team helps customers with both their orders and their experience using the charger.
We are looking for an experienced Customer Support Specialist to assist customers by phone and email. This is an individual contributor role that involves answering product and order questions, guiding customers through troubleshooting, following up on unresolved issues, and coordinating with other teams when further investigation is required.
The specialist is expected to take ownership of customer cases from the first conversation through resolution or a clear handoff.

Expected Outcomes
Customers receive clear, timely, and accurate support by phone and email.
Customer cases are followed through to resolution or escalated with complete information and a clear next step.
Common charger, mobile app, order, delivery, and warranty questions are handled in accordance with company guidelines.
Customer interactions and troubleshooting results are documented accurately in the ticket system.
Customers are kept informed while their cases are being investigated.
Recurring customer issues and feedback are identified and shared with the team.

Required Competencies
At least 3 years of experience in customer support or a related customer-facing role.
Strong spoken and written English (C1), including confidence in communicating with customers by phone.
Ability to handle difficult conversations professionally and take ownership of cases until they reach a clear outcome.
Good judgment when deciding whether to troubleshoot independently or escalate an issue.
Ability to learn a technical product and explain complex information in simple terms.
Strong organizational skills and attention to detail when managing multiple open cases.
Familiarity with ticket systems and structured case documentation.
Experience supporting customers in the United States or working with hardware, connected devices, or mobile apps would be an advantage.

Why Join EVIQO
Work in a fast-growing international product company.
Make a direct impact on business growth.
Freedom to take ownership and implement ideas.
Competitive compensation and growth opportunities.
Fully remote work format.
Working schedule: 15:00–00:00 (Kyiv time), including a 1-hour lunch break.
15 working days of paid vacation per year (available after 6 months of employment).
5 paid sick days without medical certificates.
Sports and professional development compensation after successful completion of the probation period.