Customer support specialist

Required skills
3+ years of experience in support of software applications or products
Analytical and troubleshooting skills
Strong ability to locate and describe the problem, attentiveness to the details
Ability to effectively communicate technical information in non-technical terms
Great teamwork skills
Strong desire to be always helpful
Experience with Jira, Confluence, ServiceDesk
Upper intermediate English level

As a plus
Understanding of UX/UI principles
Basic knowledge of HTTP protocol and REST API

Responsibilities
Provide the 2nd line of application product/technical support for our customers
Identify, analyze and troubleshoot product issues and provide our customers with effective solutions
Defect management through the operational flow
Collaborate with development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenances and custom development
Help building and improving the process allowing for a smooth, simple and fast integration for our customers
Document common support cases in the company’s knowledge base
Provide feedback on the efficiency of the customer service process
Help the customers to configure our product up to their business needs
Eliminate all the reasons that might make customers leave

We offer
Ability to work on interesting and complex product
Ability to impact product roadmap
Working schedule: Mon-Fri, starting from 9am CET
Competitive salary according to qualification (PE setup)

If you want to develop, initiative and result oriented, our company is waiting for your resume.