Customer Support Representative

Job Title: Customer Support Specialist (Remote – Shopify & D2C) Location: Remote (US / Canada) Work Hours: Full-time, EST Business Hours Compensation: $40,000 – $55,000 / year (Based on experience)

About CO2LIFT CO2LIFT (Lumisque Skincare) is a South Florida-based medical skincare brand specializing in patented carboxytherapy technology. We provide clinically proven gel treatments to plastic surgeons, dermatologists, high-end MedSpas, and direct consumers globally.

Role Overview We are looking for a sharp, proactive Customer Support Specialist to handle high-touch communications across our B2B clinical accounts and D2C e-commerce customers. You will manage incoming inquiries, troubleshoot orders, and build lasting relationships with providers and skincare enthusiasts.

Key Responsibilities

• Serve as the primary point of contact across email, chat, and phone tickets using our CRM tools (Gorgias/Zendesk).
• Process, track, and resolve order logistics, returns, and subscription updates via Shopify.
• Assist MedSpa providers and consumers with product inquiries, usage protocols, and order issues.
• Maintain a high level of product knowledge regarding our clinical carboxytherapy line.

Requirements

• 2+ years of remote customer support experience at a D2C e-commerce, skincare, or beauty brand.
• Direct experience with Shopify and ticketing systems (Gorgias, Zendesk, or similar).
• Strong written/verbal communication skills with a professional, customer-first tone.
• Ability to work synchronously during Core EST Business Hours.
• Experience or strong interest in clinical skincare, aesthetics, or MedSpas is a major plus.

Perks & Benefits

• 100% remote working flexibility.
• Complimentary CO2LIFT product allowances and employee discounts.
• Paid time off (PTO) and paid company holidays.