Customer Support Manager

"At Opal HealthCare, we know that companies don’t succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 149 Care Communities and over 23,000 team members nationwide.About the Role:We're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Springwood Terrace Care Community.Springwood Terrace Care Community is located in the Logan community, just 20km south of Brisbane CBD, our Care Community is spacious and modern, with landscaped courtyard areas and generous lounge areas ideal for catching up with family and friends or enjoying moments of quiet reflection. Residents like to stay active at our onsite wellness centre, where a team of physiotherapists, exercise physiologists and occupational therapists support residents to achieve improved mobility, independence or overall wellbeing, all in the comfort of Springwood Terrace.What's on Offer:Location: Springwood Terrace Care CommunityEmployment Type: Permanent full-time, Monday to FridayAdditional Benefits: Attractive salary + 12% superannuationWhat You'll Do:Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.Lead and inspire a team to deliver exceptional administrative and customer support services.Build lasting, trusting relationships with residents, families, and key community partners.Ensure our care community is a welcoming environment and a hub of connection.Manage the efficient day-to-day operations of our administration function.What You'll Need:Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)Proven leadership skills with experience coaching and mentoring a teamExceptional communication skills with a genuine passion for helping peopleAn organised, empathetic nature with the ability to manage sensitive conversationsWhy Choose Opal?True work-life balance — Stable Monday to Friday hours, no weekendsCareer development through our Opal HealthCare AcademyLeadership pathways — Grow your career in a supportive, values-led environment$5,000 referral bonuses for bringing a friend onboardNational secondment opportunities to grow your career while exploring new locationsSector-leading systems & innovationLead with HeartJoin a team where your skills in building trust and community directly bring joy to those we care for.Apply now to take the next step in your leadership career with Opal HealthCare.