Customer Support | Internship Milan
Align Technology · San Donato Milanese ·
- Work mode
- Onsite
- Seniority
- Intern
- Employment
- Internship
- Category
- Support
We are looking for a motivated and empathetic Customer Support Intern to join our team. This internship is a great opportunity to gain hands-on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.
- Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
- Assist in troubleshooting product or service issues and escalate complex cases to senior team members
- Document customer interactions and feedback using our CRM system
- Help maintain and update the knowledge base and FAQs
- Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
- Participate in team meetings and training sessions to improve support skills
- Currently pursuing a degree in Business, Communication, Marketing, or a related field
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Empathy, patience, and a customer-first mindset
- Familiarity with customer support tools (e.g., Sales force) is a plus
- Ability to work independently and as part of a team
What We Offer:
- A supportive and collaborative work environment
- Real-world experience in customer service and operations
- Mentorship and training from experienced professionals
- Meal vouchers – 10€ per worked day
- Monthly gross allowance of 700 euros