Customer Support Executive with German Onboarding

You will contact prospective members who downloaded the app but have not signed up, guide them through onboarding, answer questions, and communicate Tide's benefits. You will build rapport to identify upsell opportunities, coordinate with KYC on documentation, troubleshoot issues, and offer relevant products.

Responsibilities

• Call prospective members who downloaded the app but have not signed up
• Guide prospective members through the onboarding and signup process
• Answer prospective members' questions and highlight Tide's benefits
• Build rapport and identify opportunities to upsell relevant products
• Work with the KYC team to verify documentation
• Troubleshoot onboarding issues
• Offer a range of products to prospective leads

Requirements

• Native-level spoken and written German proficiency
• Customer service or telesales experience
• Upselling skills
• Revenue focus
• Knowledge of compliance, KYC, AML, and associated regulations or previous fintech experience
• Experience using Zendesk or similar software
• Experience using a predictive or power dialer

Benefits

• 25 days of paid annual leave
• 3 paid days off for volunteering or learning and development activities
• Extended maternity and paternity leave
• Personal learning and development budget of 1000 BGN per year
• Additional health and dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Office snacks, light food, and drinks
• Work-from-home equipment allowance
• Flexible working from home
• Sabbatical leave