Customer Support Engineer

About Liferay

Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About You and this Role

Are you a tech lover? Do you enjoy investigating like a detective? Do you enjoy interacting with new people every day? If your answer is yes, you are in the right place. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team.

Key Objectives

As a Customer Support Engineer you will have the opportunity to help resolve Liferay product issues for hundreds of companies in fields that range from entertainment to finance to government and more.

• Manage multiple reported issues among various customers simultaneously

• Investigate real-life scenarios that occur within Liferay’s products

• Recognize and gather crucial information which lead us to the solution

• Configure different java web based environments each day to test and aim to reproduce customer issues

• Maintain a professional and quality relationship with customers through our internal ticketing system

• Communicate status updates and drive communication with customers from start to finish

• Work together as a team to deliver the best possible solutions through brainstorming and knowledge sharing

• Create and assist in maintaining internal and public facing documentation

What We Offer

• All of our new joiners say that we work with people who help each other to accomplish their personal and company goals. To enable this we, together, created a unique environment where you can grow without rivalry by using your strengths. We also believe that here at Liferay we should spend 60% of our time with daily work, 20% of our time by helping each other and 20% with learning something new. Maintaining this is a common expectation for all our team members, supporting it is the primary expectation for our leaders.

• We provide you personalized growth plans and training opportunities.

• We work in a culture where we appreciate you sharing your thoughts (from colleagues to top management).

• You can work at a leading open-source company.

Required Qualifications

• Customer-focused engineer with a Computer Science background

• Ability to read and understand Java code (Min. 2 years)

• Experience working with various application servers (mostly: Tomcat), and various databases (mostly: MySQL, Oracle)

• Strong business proficiency in English and Japanese (JLPT N1 equivalent or above)

• Good problem solving and interpersonal skills

• Motivation for continuous learning and improvement and flexibility to adjust quickly to changes

• Proven ability to work on multiple tasks at the same time while paying strict attention to details

• Passion for quality, client/partner satisfaction and new technologies.

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.