Job Description Summary

Serve as the single point of contact for assigned airline customers on all technical and commercial matters related to GE engine programs. Own the day-to-day relationship, driving fleet performance, contract execution, and issue resolution while representing the voice of the customer internally.

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.

Role Overview:

• Act as the primary liaison between the customer and GE for technical, commercial, and operational issues across the engine fleet (GEnx, GE90, GP, GE9X)
• Lead the cross-functional customer team, coordinating engineering, MRO, supply chain, and commercial stakeholders to resolve customer needs
• Manage day-to-day airline operations, including fleet health monitoring, AOG support, and escalation management
• Own CSA (Contractual Service Agreement) contract administration — scope, billing accuracy, entitlements, and renewal/negotiation support
• Drive fleet management activities: shop visit forecasting, induction planning, turnaround tracking, and spare engine/parts availability
• Identify and lead process improvement initiatives using Kaizen and Lean methodologies to enhance customer satisfaction and operational efficiency
• Prepare and present performance reviews (e.g., MOR/QBR-style updates) covering KPIs such as reliability, delinquency, and contract health
• Build long-term customer trust through proactive communication, transparency, and reliable follow-through on commitments

Required Qualifications

• For roles outside of the USA- This role requires significant experience in the Services & Customer Service Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information