Customer Support Associate

THIS IS NOT A REMOTE POSITION

The Customer Service Associate will report into the Customer Service Manager. You’ll be primarily handling customer service phones, chats and emails for our eCommerce store. While it isn't rocket science, we do have several policies and lots of products on our website, so you must be willing to dive-in, take notes, and become a master of your domain. We are a safe-haven for folks who are sick of ordinary, lack-luster customer service and who are ready for something a little more exciting. We treat our customers AND our employees like family. BUT we aren't your mom, so you must be able to work with little supervision.

Primary Responsibilities

• Take phone calls, chats and emails for our eCommerce store
• Meet weekly goal expectations
• Offer creative customer solutions with a unique customer service experience

Must-have Qualifications / Experience

• Must be comfortable working on a variety of web-based apps and programs
• Familiarity with Shopify is a plus
• Mac familiarity is a plus
• Looking for someone who is can stay on task
• Self-starter, organized, self-disciplined, good time management skills, compassionate, detail oriented, and driven
• Must interact well with others

Brownie Points

• Sense of humor is a plus. Witty banter welcome.
• Preference for humans who aren't afraid to make a mistake and learn from them