Customer Support Associate - Francophone

You will provide accurate, empathetic customer support by phone, email, and chat. You will log customer interactions in Zendesk, follow established processes and regulatory standards, escalate complex or unresolved requests, and work with colleagues to resolve customer queries promptly.

Responsibilities

• Respond to customer requests via phone, email, and chat
• Log customer interactions in Zendesk
• Follow company processes and regulatory standards in all interactions
• Escalate unresolved or complex requests to senior team members or Team Leads
• Collaborate with colleagues to resolve customer queries promptly

Requirements

• Tertiary education in marketing, communications, business management, or a related field
• 1-2 years of experience in customer support, a call center, or a service environment
• Native French speaker with strong English proficiency
• Comfort with Google Workspace and CRM platforms
• Ability to work independently, prioritize effectively, and deliver high-quality work across multiple tasks and deadlines
• Candidates must live within reasonable commuting distance of Angré, Abidjan