Customer Support Agent with Chinese and English

Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success.

Our team is currently expanding, and we are looking for a Customer Support Agent with Chinese and English to join our mission.

Main Responsibilities:



• Provide technical and financial support to customers via email and live chat;
• Assist with software installation, account registration, and platform operations;
• Research and resolve client queries to ensure full satisfaction and case completion;
• Verify request details to maintain high standards of security and accuracy;
• Educate users on the company’s financial instruments and diverse trading services;
• Collaborate with team members to improve a product used by thousands worldwide.

Requirements:



• Fluency in Chinese and English (written and verbal);
• Strong computer literacy and excellent typing skills for efficient communication;
• Analytical thinking and the ability to prioritize tasks with minimal supervision;
• Willingness to work on a rotating schedule to support global operations;
• Finance background or prior customer service experience is a plus.

We offer:



• Competitive Compensation: A salary and benefits package that rewards excellence;
• Health & We Additional health insurance;
• Hybrid model of work;
• Sports card;
• Food vouchers
• Subsidized yearly transport card;
• A special birthday gift to mark your day;
• Career development opportunities and flexible working arrangements within a dynamic, global fintech team.

Requirements

• Proficiency in Chinese language
• Upper-intermediate or Fluent level of English
• Customer Support experience