Customer Successs & Sales Executive

Key Responsibilities

• Handle customer inquiries and orders received through WhatsApp, phone calls, email, and social media platforms daily.
  

• Convert inquiries into confirmed sales through effective follow-ups.
  

• Generate new sales opportunities through calls and online outreach.
  

• Meet individual monthly sales targets and contribute to overall company sales targets.
  

• Follow up on quotations to ensure conversion into confirmed orders.
  

• Prepare and send quotations, invoices, and receipts to clients.
  

• Manage client relationships and provide excellent customer support.
  

• Update and maintain customer information in the CRM system.
  

• Coordinate with the production and logistics team to ensure timely order fulfillment.
  

• Support both local and international clients with their orders and inquiries.
  

• Submit daily and weekly sales reports.
  

• Build and nurture strong relationships with international clients, ensuring long-term partnerships.
  
• Act as the primary contact for client queries, providing prompt and professional responses.
  
• Collaborate with the internal team to ensure smooth onboarding and delivery for international clients.
  

Requirements

Requirements

• Diploma or Degree in Business, Sales & Marketing, Communication, or a related field.
  

• At least 1–2 years experience in sales, customer service, or account management.
  

• Strong communication and negotiation skills.
  

• Ability to handle customer inquiries professionally through WhatsApp and social media.
  

• Basic computer skills and ability to use CRM systems.
  

• Good organization and time management skills.
  

• Experience in events, printing, branding, or B2B sales is an added advantage.
  

Personal Attributes

• Self-motivated and target-driven.
  

• Strong customer service orientation.
  

• Professional and responsible.
  

• Ability to work both independently and within a team
  

Benefits

• Opportunity to work with a growing events and technology solutions company.
  

• Exposure to both local and international clients.
  

• Sales training and professional development opportunities.
  

• Career growth opportunities within the company.
  

• Performance-based incentives and commissions.
  

• Supportive and collaborative work environment.
  

This role is ideal for individuals who are motivated by sales performance and earning additional income through bonuses.

Compensation

• During Practical Assessment (1 Week)
  

• During Probation (3 Months): KES 18,000 per month + Bonuses
  

• After Confirmation to Contract: KES 20,000 per month & performance bonuses
  

Bonuses:

• Individual Target Bonus: Awarded upon meeting your personal monthly sales target.
  

• Team Target Bonus: Awarded when the team achieves the overall sales target for the month.