Customer Success & Technical Support Specialist (Photography Industry)

Who We Are: H&H Color Lab works with over 5,000 businesses across the US and Canada with differentiated, professional grade photographic products, business programs and imaging software. Our family-owned business of more than 100 employees perform manufacturing, software and technology development, customer education and customer support in Kansas City for over 53 years.

If you have strong listening and communication skills, a heart for helping people, solid technical and problem-solving abilities, a willingness to learn, and enjoy working in a small, collaborative team, then you may be a great match!

What you will do: The H&H customer service team helps our customers excel by answering questions and providing advice about products, imaging workflow, software technology, and sales. As a customer service representative, you will answer questions about orders, teach customers how to use our proprietary imaging and ordering software, and collaborate on what photographic products are appropriate for their business.

This position works onsite at our facility located in Raytown, MO.

Regular work hours: Monday - Friday 8:30 am - 5:00 pm.

Pay: Starting at $23 per hour

Responsibilities:

• Interact and build relationships with customers via in and outbound calls, emails, chats, video calls, and in person visits.
• Assist customers with software training and questions, product/service questions, and order status.
• Resolve issues and troubleshoot software problems with customers who have varying levels of technical ability.
• Educate customers about company products and offerings.
• Offer improvement ideas and participate in continuous improvement activities.