Customer Success Manager

About the role

• At Zynap, we're looking for a Customer Success Manager to own the customer relationship end to end, making sure customers consistently realize value from our platform as we scale.
• You'll be the face and voice of Zynap for your customers, building trusted, long-term relationships with both business and technical stakeholders, while representing customer needs internally across Sales, Product, and Engineering.
• To succeed, you should be a proactive, customer-first CSM who's comfortable in a fast-moving environment, with strong communication skills and the ability to turn customer goals into clear success plans and tangible outcomes.
• Location: Barcelona (city center) · Hybrid. Reports to: Head of Customer Success.

What you'll do

• Own the customer lifecycle, from onboarding and first value through adoption, renewal, and expansion
• Drive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform
• Lead customer enablement: onboarding coordination, hands-on training, and QBRs that demonstrate progress and impact
• Proactively identify risks and blockers, and drive timely cross-functional resolution
• Act as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities
• Partner with Customer SEs, Support, Product, and Engineering to deliver a seamless end-to-end experience and represent customer feedback internally
• Monitor, analyze, and act on key customer success metrics

What we're looking for

• 3+ years in Customer Success, Account Management, or a similar role at a SaaS company
• Experience managing onboarding, adoption, renewals, and expansion across multiple customers
• Ability to own the customer relationship and drive value realization, risk management, and long-term success
• Strong collaborator, able to work closely with Sales, Technical Services, Support, and Product
• Customer-centric, proactive, and process-oriented
• Excellent communication skills, with professional fluency in English and Spanish (additional European languages a plus)
• Familiarity with Salesforce or other CRM tools

Nice to have

• Experience with technical products
• Cybersecurity experience or domain knowledge (SOC, MSSP, threat detection, EASM)
• Consulting or project management experience, with a track record of delivering measurable customer outcomes
• Experience with Customer Success platforms (e.g. ChurnZero, Gainsight, Vitally) and BI or analytics tools (e.g. Looker)

What do we offer

1. A front-row seat in one of Europe’s most exciting cybersecurity startups.
2. Hybrid work setup in our Barcelona Office.
3. Competitive salary and benefits package (health insurance & therapy coverage).
4. Flexible Retribution Program (meals, transport, childcare, and other tax-efficient benefits).
5. A smart, humble, and driven team that genuinely enjoys working together.