Customer Success Manager
Wireless Logic · Reading, England, United Kingdom ·
- Work mode
- Hybrid
- Category
- Customer success
- Experience
- 1+ years
What we’re all about:
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
IoT… a fancy acronym or a secret code?
The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
Customer Success Manager
We're looking for a proactive, enthusiastic person to join our Customer Success team who puts customer happiness first!
The role
You'll work alongside the Salesperson to onboard new customers and drive adoption of their chosen products and services. You'll host regular service reviews, track success metrics, and spot opportunities to cross/upsell where it solves a customer challenge. This role will build your Client Relationship skills from the ground up, with regular training and a clear development path.
Experience in IoT or a similar industry is a bonus, not a requirement. We'll get you up to speed with a structured induction.
Your Key Responsibilities
- Keeping Salesforce and internal systems (including PACS) accurately updated
- Monitoring activation and cancellation reports, coordinating with Account Managers on next steps
- Supporting Account Management on strategic or high revenue accounts, handling initial customer queries
- Driving resolution of customer issues, escalations and outages, chasing progress until resolved
- Managing post-sales onboarding, ensuring orders go through on time and progress is tracked
- Conducting quarterly business reviews (face-to-face or Teams)
- Building and maintaining long-term customer relationships
- Feeding customer feedback back into the business to improve the experience
Your Skills & Experience
- At least 1 year's experience in a customer-facing role (sales, support or account management)
- Natural desire to help others and build rapport across all levels
- Strong written, verbal and presentation skills
- Effective time management and clear communication
- Collaborative team player
Our Culture & Benefits
At Wireless Logic, we foster a culture of trust, ownership, and collaboration. You’ll be empowered to make decisions, try new approaches, and deliver meaningful solutions. We embrace flexibility, support lifelong learning, and encourage knowledge sharing across teams.
For UK: Benefits Of Being Part Of The Team:
- 25 days holiday
- Buy up to 5 days additional holiday
- Birthday Day off
- Enhanced Maternity/Paternity Leave
- Group Company Pension Scheme
- Private Medical Insurance
- Discounted Gym membership at over 3000 Gyms
- Dental cover
- Optical cover
- Company Sick Pay Scheme
- Access to a variety of online discounts on major retailers
- Employee assistance program
Ok, I'm Interested. What’s Next?
Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application.
We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.
If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.