Customer Success Manager
Tractian · Poznań, PL ·
- Work mode
- Remote
- Category
- Customer success
- Experience
- 5+ years
Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
- Support customers in the effective use of Tractian’s solutions, including CBM (Condition-Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization.
- Ensure high levels of customer satisfaction and measurable return on investment by coordinating internal teams and managing customer-facing activities.
- Identify opportunities for account growth by delivering strong outcomes, building trusted relationships, and supporting expansion initiatives.
- Lead onboarding and implementation activities, including customer kick-offs, on-site visits when required, and training of key stakeholders to ensure successful deployment and long-term usage.
Requirements
- Customer-focused and business-oriented mindset, with experience working in client-facing roles.
- 5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance.
- Experience managing projects and coordinating cross-functional teams in a structured environment.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
- Analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency.
- Bachelor’s degree in Engineering or a related technical field, or equivalent professional experience.
- Willingness to travel within the region (and occasionally across Europe, if required) to support customer projects, onboarding, and key milestones.
Bonus Points
- Maintenance specific experience with usage of CBM and CMMS tools;
- Experience in implementing Lean Manufacturing or Six Sigma methodologies
Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.