Customer Success Manager

The role of the Customer Success manager is focused on 3 areas:

• Onboarding: Onboard new customers and work with sales to close the pilots where you will act as a subject matter expert
• Account management: where you will get your portfolio of customers to develop and maintain
• First-line support: Provide product feedback from our customers to the product team and help as

You spend time on the following activities:

• Lead onboarding sessions where you customize the Asset Platform to meet the needs of your client and solve their pains
• End-user session where you show how to use the tool
• Make sure the clients get fully ramped and engage the right stakeholders and help sell the Asset Platform internally
• Host quarterly account status calls with clients to help prevent churn
• Provide client input and feature requests to the product team
• All efforts are done inbound (via the phone, emails, or video conference) and not in the field

The following are hard requirements for the right candidate:

• Has a problem-solving mindset
• Likes to talk to clients and listens proactively to understand the client’s pains and points of view
• Fluent in English (business)
• Is proactive
• Have a basic business understanding
• Self-motivated and able to thrive in a results-driven environment
• Previous experience in sales, customer support, and communication is an advantage but not a requirement

The following are a big plus:

• Any experience from similar roles within SaaS CS
• Experience in HubSpot or similar CRM systems
• Good grades in school

In addition to a competitive salary, the right candidate will:

• Be part of a growing Customer Success team
• Play a key role in the growth of our business in North America
• Opportunity to rapidly grow to more senior roles within Customer Success
• Be a part of an ambitious international company (we have more than 10 nationalities across 45 people
• The job will be remote. If you are based in Mexico City or Guadalajara you will be able to meet colleagues physically on a monthly basis
• You will report directly to one of the co-founders, located in Copenhagen, Denmark

We are currently looking for candidate(s) to start as soon as possible.

Salary

• The compensation will consist of a fixed salary without a variable component. Further details will be shared in the interview