Customer Success Manager
Rubiscape · Pune, India ·
- Employment
- Contract
- Category
- Customer success
- Experience
- 3+ years
About the Role
Rubiscape is looking for an outcomes-driven Customer Success
Manager to ensure our enterprise and institutional clients maximize the value,
adoption, and ROI of their decision intelligence investments. You will own the
post-sale customer relationship, driving user retention and expansion.
Key Responsibilities
- Lead
the post-sale onboarding journey, moving enterprise users from initial
deployment to active platform democratization within days.
- Act
as a strategic advisor, helping clients establish their internal AI
Skilling academies using the Rubiversity framework to future-proof their
internal workforce.
- Proactively
monitor platform health metrics, resolve adoption roadblocks, and identify
opportunities for account expansion and multi-year contract renewals.
Requirements
- 3–6
years of experience as a CSM, Account Manager, or Implementation
Consultant within the enterprise B2B SaaS or data analytics sector.
- Exceptional
communication skills with the technical fluency to discuss data workflows
with data science and IT teams.