Customer Success Manager

About RiskSeal
RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA
European Office: Warsaw, Poland

Job description
We are looking for an experienced Customer Success Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities
Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
Serve as the primary point of contact for customers after onboarding.
Drive product adoption and ensure clients extract maximum value from the platform.
Identify upsell and cross-sell opportunities aligned with client needs and business goals.
Coordinate with product, support, and tech teams to resolve client requests efficiently.
Conduct regular business reviews and performance check-ins with clients.
Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
Gather client feedback and communicate insights internally to influence product improvements.
Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements
3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
Strong understanding of API-based products and data-driven solutions (technical literacy is important).
Proven track record of retaining and growing enterprise or mid-market accounts.
Excellent communication and presentation skills in English (B2+); Spanish is a plus.
Strong analytical mindset with ability to interpret performance metrics and client data.
Ability to manage multiple accounts in a fast-paced environment.
Experience working with CRM systems (HubSpot, Salesforce, etc.).
Proactive, ownership-driven and commercially minded.

What we offer
Competitive salary based on experience
Flexible working hours and remote cooperation
Opportunities for career growth and skill development
Paid vacation and benefits package