Customer Success Manager Public Sector

You will partner with U.S. government and public-sector customers to turn business outcomes into actionable objectives. You will guide platform adoption, Git workflows, CI/CD, and DevSecOps practices; manage the customer journey and a portfolio of accounts; coordinate questions and escalations across internal functions; and deliver enablement initiatives for multiple stakeholders.

Responsibilities

• Partner with public-sector customers to translate business outcomes into actionable objectives.
• Guide customers on GitLab platform use, DevSecOps practices, Git workflows, and branching strategies.
• Map and manage customer journeys and coach adoption of new use cases.
• Act as the primary liaison for customer questions, issues, and escalations.
• Manage a book of business to drive adoption, retention, expansion, and customer satisfaction.
• Stay current on GitLab releases and help customers apply new features.
• Plan, track, and deliver customer enablement and success initiatives.

Requirements

• Be eligible as a United States Person, including a U.S. citizen, lawful permanent resident, refugee, or asylee.
• Have customer success or similar customer-facing experience driving satisfaction, adoption, and retention.
• Connect technical capabilities to business outcomes and measurable objectives.
• Understand Git, branching strategies, the software development lifecycle, and development pipelines.
• Know continuous integration, continuous deployment, and DevSecOps concepts.
• Manage a public-sector customer portfolio across multiple stakeholders.
• Communicate technical topics clearly in verbal, written, and presentation formats.
• Demonstrate project management, analytical, and problem-solving skills.

Benefits

• Health, financial, and well-being benefits
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity compensation
• Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support