Customer Success Manager
nHRMS · Bangalore South, India ·
- Category
- Customer success
- Experience
- 1+ years
Customer Success Manager (B2B SaaS)
Experience: 1+ Years (Mandatory in B2B SaaS)
Role Overview:
We are looking for a Customer Success Manager to manage end-to-end customer lifecycle, drive product adoption, ensure retention, and identify growth opportunities.
Key Responsibilities:
Onboard and manage B2B SaaS clients
Drive product usage and customer satisfaction
Conduct regular review meetings (QBRs/MBRs)
Handle renewals, upsell & cross-sell opportunities
Reduce churn and improve retention
Coordinate with Sales, Product & Support teams
Requirements
Requirements:
1+ years of Customer Success experience in B2B SaaS
Strong stakeholder management skills
Good understanding of SaaS metrics (ARR, churn, retention)
Excellent communication skills