Customer Success Manager
juna · Berlin ·
- Work mode
- Hybrid
- Employment
- Contract
- Category
- Customer success
- Experience
- 1+ years
As JUNA's Customer Success Manager, you'll own the customer journey from the moment a deal is signed through successful deployment, ongoing operations, expansion and renewal. Reporting to our Head of Sales, you'll be turning signed deals into successful, long-term partnerships.
Post-sales Delivery
What that looks like
In the beginning (0-6 months):
Autonomy and Impact: We value innovation and give you the freedom to grow in our team and make a significant impact.
Sustainability: Join a company where your work directly contributes to reducing carbon emissions in logistics.
Benefits: Join a great team in our dog-friendly, hybrid work model with an office located at the heart of Kreuzberg, where you'll enjoy a relaxed, no-micromanagement culture, regular company events, access to Urban Sports Club and L&D budget, and an office stocked with snacks and drinks to keep you energized.
Our Company Values
Post-sales Delivery
Once a deal is signed, you'll take ownership of bringing it successfully into operation. You'll coordinate the handover from Sales and ensure shippers, carriers and internal teams stay aligned throughout ramp-up.
- Lead the handover from Sales into implementation and establish clear ownership, milestones and next steps.
- Coordinate carrier onboarding.
- Coordinate vehicle and charging deployment together with Operations.
- Track operational integration, timelines, dependencies and deployment milestones.
- Act as the central point of contact during project ramp-up and maintain clear customer communication.
- Identify operational issues early and drive them to resolution with the relevant internal teams.
- Run quality checks and ensure the project performs against the agreed operational and commercial plan.
Your responsibility does not end once trucks are deployed. You'll own the ongoing customer relationship, make sure projects continue to deliver value and turn successful deployments into larger, long-term partnerships.
- Manage ongoing customer relationships and regular business reviews.
- Monitor operational performance, customer satisfaction and project success.
- Identify opportunities to expand into additional trucks.
- Develop expansion opportunities together with Sales and Commercial Strategy.
- Own the renewal process and proactively manage upcoming contract decisions.
- Bring customer feedback back into JUNA to continuously improve our product and service.
What that looks like
In the beginning (0-6 months):
- Ramp Up Quickly: Build a deep understanding of JUNA's product, customers, carrier setup, operational processes and commercial model.
- Own the Handover: Take clear ownership of customers once a deal has been signed and lead projects from contract signature to successful deployment.
- Build Relationships: Become a trusted point of contact for shippers, carriers and JUNA's internal teams.
- Create Structure: Establish clear project tracking, customer communication and success reviews across your accounts.
- End-to-End Owner: Independently manage a portfolio of customers from onboarding through renewal.
- Grow Accounts: Systematically identify and convert opportunities for additional trucks, lanes and locations.
- Drive Retention: Build strong customer relationships and proactively manage renewals.
- Scale Customer Success: Develop repeatable processes, reporting and best practices that allow JUNA to manage a growing customer base without compromising quality.
- Experience in Customer Success, Account Management, Project Management, Operations or a comparable customer-facing role.
- Strong experience managing complex projects with multiple internal and external stakeholders.
- A combination of operational and commercial thinking - you care both about whether a project works and whether the customer relationship grows.
- Confidence working directly with customers and senior stakeholders.
- Strong analytical skills and comfort working with operational and commercial performance data.
- Professional fluency in English & German required.
- Customer obsessed: You understand customer success and take ownership of achieving it.
- Structured and reliable: You keep complex projects moving and details under control.
- Proactive: You identify risks and opportunities early and act on them.
- Commercially minded: You naturally look for opportunities to deepen and grow successful customer relationships.
- Hands-on: You are comfortable moving between strategic customer conversations and detailed operational problem-solving.
- Collaborative: You align Sales, Operations, Commercial Strategy, carriers and customers without relying on formal authority.
- Ownership driven: Once a customer is handed over to you, you treat their success as your responsibility.
- French, Polish and/or Dutch languages skills.
- Experience in logistics, transportation, fleet management, mobility or electric vehicles.
- Experience working with enterprise or business-to-business customers.
- Experience managing contract renewals and account expansion.
Autonomy and Impact: We value innovation and give you the freedom to grow in our team and make a significant impact.
Sustainability: Join a company where your work directly contributes to reducing carbon emissions in logistics.
Benefits: Join a great team in our dog-friendly, hybrid work model with an office located at the heart of Kreuzberg, where you'll enjoy a relaxed, no-micromanagement culture, regular company events, access to Urban Sports Club and L&D budget, and an office stocked with snacks and drinks to keep you energized.
Our Company Values
- Driven by impact, not activity
- Collaboration drives the core
- Don’t just do it, own it
- We think outside the truck
- The customer in the driver's seat
At JUNA, we value authenticity, humility, and potential - so even if you don't check every box, we encourage you to apply. We know that diverse backgrounds, perspectives, and experiences are what drive true innovation.
If you require accommodation during the hiring process, please don't hesitate to reach out to [email protected]. Please only contact this email for accommodation purposes.