Customer Success Manager Jr
Controla-VA · Remote ·
- Work mode
- Remote
- Seniority
- Junior
- Employment
- Full time
- Category
- Customer success
- Experience
- 1+ years
- Portfolio Management: Manage and nurture an assigned portfolio of B2B client accounts.
- Onboarding & Adoption: Lead smooth customer onboarding, product walkthroughs, and feature adoption strategies.
- Account Health & Retention: Monitor usage metrics and account health to proactively prevent churn and ensure long-term retention.
- Business Reviews: Conduct regular check-ins and basic account reviews to demonstrate ongoing value and ROI.
- Expansion & Commissions: Identify growth, cross-sell, and upsell opportunities within your portfolio to hit your monthly commission targets.
- Cross-Functional Collaboration: Partner with Product, Support, and Sales teams to voice customer feedback and optimize the overall experience.
- English Fluency: Advanced professional English (B2+ or C1 required for client interactions).
- Experience: 1–2 years in Customer Success, Account Management, or Client Services within a SaaS, Tech, or B2B environment.
- Tooling: Familiarity with CRM systems (Salesforce, HubSpot, or similar) and client success workflows.
- Mindset: Data-informed, proactive, organized, and motivated by achieving both client outcomes and financial performance goals.
Base Salary: $34,000 MXN gross / month
Variable Commission: Up to +$500 USD (~$8,000 MXN) monthly based on retention and expansion goals
Total Target Earnings (OTE): ~$41,000 MXN / month
Work Scheme: Full-time (Remote)
Why Join Us?
- Competitive base salary with an achievable commission structure.
- Opportunity to grow your career in the fast-paced SaaS industry.
- Collaborative and supportive team culture.
- Direct impact on company growth and client satisfaction.
Job Types: Full-time, Permanent
Pay: $34,000.00 - $42,000.00 per month
Work Location: Remote