Customer Success Manager

Our Mission

Our mission is to build the performance layer for the blended workforce: one standard, one system, where every human and AI agent is evaluated, coached, and improved together.

Today, Intryc is the platform where fast-growing and enterprise companies evaluate and train their human and AI CX agents. Our customers automate ticket, call, chat, and email scoring, surface patterns and insights in minutes instead of weeks, and turn every finding into targeted training. We are trusted by multi-billion dollar companies and breakout startups including Deel, MaintainX, Preply, Blueground, Fyxer AI, and Ziina.

But quality assurance and training are the beachhead, not the destination. The customer service and experience tech landscape is broken: fragmented tools, siloed data, dashboards that describe problems without fixing them. We intend to replace it. Our ambition is that every customer conversation, whether handled by a person or a model, is measured, understood, and made better by Intryc. When AI is expected to do the work of the best humans, someone has to define what best means and hold everyone to it. That someone is us.

About us

Behind Intryc is a team of ex-Meta, Amazon, Revolut, Confluent, and Twitter operators who spent over seven years raising the bar for customer experience inside those companies. We lived the painfully manual, repetitive, error-prone reality of support QA firsthand. We built Intryc so CX teams can focus on what actually matters: their customers and their business goals.

We went through Y Combinator (S24), we are growing fast, and our US client base is growing fastest of all, which is why we are scaling our presence from our San Francisco HQ.

Our Culture

We do not hide behind fancy titles or bureaucratic processes. We treat people equally and fairly and give them full freedom and autonomy to create something awesome. We back everything with data and logic. We make mistakes, learn from them, and move on. It is all about getting stuff done and owning what you do.

We maintain an extremely high talent density and we do not lower the bar for anything or anyone. We look for smart, ambitious, paranoid people who care deeply about their work and about other human beings. What we offer in return is high agency, real ownership, and real risk and reward.

Our Values

• Fired up and Get Shit Done
• Customer obsessed
• Be open, transparent, and accountable
• Be smart, humble, and empathetic
• Be frugal
• Take action if the outcome is reversible

Why This Role Matters

We’ve 10x’d revenue in the past year and are on track to triple it this year. Now, we’re expanding our Customer Success Team with someone who will not only support our customers, but help define what customer success should look like in an AI-powered world.

This isn’t a checkbox CSM role. It’s for someone who’s curious, emotionally intelligent, and ready to build deep relationships with customers while becoming an expert of our product and the industry we operate in:

What We’re Looking For

• 2+ years in a customer-facing role: Customer Success, Account Management, Onboarding, or Support.
• Experience working with B2B SaaS products, ideally in a fast-moving startup environment and had past support or quality assurance roles.
• Proven ability to support a portfolio of customers, drive product adoption, and support our customers’ use case evolution every day.
• Strong written and verbal communication skills—you know how to guide customers, not just support them.
• Comfortable working with technical products or learning new tools quickly.
• Bonus: familiarity with AI tools, support platforms (e.g. Zendesk, Intercom), or QA workflows.

What You’ll Do

• Be the main point of contact for a portfolio of customers—from onboarding to ongoing value delivery.
• Learn the ins and outs of our product so you can help customers get the most out of it.
• Understand customers’ goals, challenges, and workflows, and help them succeed on their terms.
• Work closely with our product and engineering teams to share feedback and drive improvements.
• Create playbooks and processes for how we do CS at Intryc—you’re building the foundation.
• Become an expert in AI prompting (no, really—we’ll teach you).

What Will Set You Apart

• You’re deeply curious. You want to know how things work and why they break.
• You’re driven by purpose, not ego. Helping customers succeed genuinely excites you.
• You have strong emotional intelligence. You’re great at understanding different perspectives and communicating clearly—fast.
• You’re proactive. You don’t wait for permission to fix something or move something forward.
• You’ve worked in customer-facing roles before (CS, AM, support, onboarding), ideally in a fast-moving startup.

What You’ll Get

• Competitive compensation & equity.
• A small, incredibly talented, and ambitious team you’ll learn a lot from.
• Ownership over your work and a clear path to growth.
• Early-stage startup energy (you'll wear multiple hats and make real impact).
• The opportunity to shape how companies measure and improve customer support forever.

Benefits

• Remote first policy with 25 days of holiday a year plus bank holidays.
• Pension plan.
• Private health insurance.
• We’ll arm you with all of the latest tech equipment.