Customer Success Manager
Introw · Ghent, Belgium ·
- Employment
- Contract
- Category
- Customer success
Are you a strategist who can deeply understand client needs and turn them into lasting partnerships?
A problem-solver who ensures every customer gets maximum value from their investment?
If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.
About Introw
Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines.
In October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth.
As we enter our next phase of growth, we're seeking a dedicated full-time Customer Success professional to join our dynamic team.
Tasks
- Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.
- Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.
- Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.
- Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.
- Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.
- Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.
- Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.
- Develop and execute strategic account plans to maximize adoption, retention, and expansion.
- Share customer insights and feedback to influence product improvements and optimize the customer journey.
- Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.
Requirements
- You are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.
- You are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.
- SaaS CSM Experience: You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.
- Bonus: Bonus points if you have experience working with HubSpot or Salesforce
Benefits
On top of a competitive salary, we offer the following benefits:
- Macbook Air and iPhone
- Fully paid phone subscription
- Healthcare benefits plan
- Meal vouchers
- Awesome Introw merchandise
- Team drinks and events
Ready to turn great relationships into long-term growth? Let’s talk!
Apply now and help us redefine the future of B2B partnerships.
Contact Kitti directly via LinkedIn: https://www.linkedin.com/in/kitti-meszaros/