Customer Success Manager in Indonesia
株式会社アルダグラム · Jakarta (Indonesia local hire) ※Hybrid work ·
- Work mode
- Hybrid
- Employment
- Contract
- Category
- Customer success
Customer Success Manager in Indonesia
仕事概要
【About Aldagram】https://poised-ceres-9a8.notion.site/About-Aldagram-Entrance-book-eb5499b3b12e40a48105114054c32db1
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【Background】
Aldagram Co., Ltd. (https://aldagram.com/en/) is a leading Japanese tech startup with the mission "Unlocking Your Value".
We offer "KANNA," a Software as a Service (SaaS) project management application that revolutionizes productivity, with a particular emphasis on non-desk workers across various industries such as manufacturing, construction, real estate, and more.
Our global expansion journey commenced with a primary focus on the Asian market. We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy.
【About our product 'KANNA'】
We have already expanded our business to more than 10 countries globally. As Aldagram continues to grow, we are looking for a talented Enterprise Sales Specialist to lead our market expansion in Indonesia.
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【Responsibilities】
■Educating customers on the business value of KANNA solutions through walkthroughs, use-case discussions, and value-based demonstrations.
■Good communication & maintain close relationship with customers to understand all the problem they are facing while implementation
■Apply the correct processes to address customer needs and ensure value is delivered
■Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals
■Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
■Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
■Serve as the primary point of contact for customers, ensuring high satisfaction, strong adoption, and long-term retention.
■Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
■Solidify partnership commitments and drive innovation aligned with customers' business challenges.
■Increase customer engagement with products & services and identify major political barriers to customer success.
■Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
必須スキル
【About Aldagram】https://poised-ceres-9a8.notion.site/About-Aldagram-Entrance-book-eb5499b3b12e40a48105114054c32db1
---------------------------------------
【Background】
Aldagram Co., Ltd. (https://aldagram.com/en/) is a leading Japanese tech startup with the mission "Unlocking Your Value".
We offer "KANNA," a Software as a Service (SaaS) project management application that revolutionizes productivity, with a particular emphasis on non-desk workers across various industries such as manufacturing, construction, real estate, and more.
Our global expansion journey commenced with a primary focus on the Asian market. We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy.
【About our product 'KANNA'】
We have already expanded our business to more than 10 countries globally. As Aldagram continues to grow, we are looking for a talented Enterprise Sales Specialist to lead our market expansion in Indonesia.
---------------------------------------
【Responsibilities】
■Educating customers on the business value of KANNA solutions through walkthroughs, use-case discussions, and value-based demonstrations.
■Good communication & maintain close relationship with customers to understand all the problem they are facing while implementation
■Apply the correct processes to address customer needs and ensure value is delivered
■Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals
■Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
■Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
■Serve as the primary point of contact for customers, ensuring high satisfaction, strong adoption, and long-term retention.
■Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
■Solidify partnership commitments and drive innovation aligned with customers' business challenges.
■Increase customer engagement with products & services and identify major political barriers to customer success.
■Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
歓迎スキル
求める人物像
応募概要
給与
Determined based on your experience**Only successful applicants will be contacted after screening of documents.**
勤務地
Jakarta (Indonesia local hire)※Hybrid work