Customer Success Manager

About Hubexo
Hubexo provides data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo supports customers through project intelligence, eTendering, product information, market insights, and specification solutions.
Operating in more than 20 countries with over 2,500 employees, Hubexo empowers businesses to sell more efficiently, build sustainably, and stay ahead in an evolving construction landscape.

About the Product – LeadManager
LeadManager is a construction intelligence platform designed to help businesses identify, track, and win new projects.
The platform provides:

Comprehensive Project Leads – Access to construction opportunities across all project stages.
Market Trends & Analytics – Data-driven insights to support business growth strategies.
Key Contact Information – Direct access to developers, architects, contractors, and suppliers.
Customizable Alerts & Tracking – Real-time updates on project movements and customer activity.

Our Values

Dream Big – Set ambitious goals and continuously raise the bar.
Thrive Together – Collaborate, communicate, and celebrate success as one team.
Own It – Take accountability and drive meaningful outcomes.
Do the Right Thing – Act with integrity and make responsible decisions.

About the Role
The Customer Success Manager is responsible for managing and growing a portfolio of client accounts while ensuring high customer satisfaction, retention, and revenue growth.
This role focuses on building strong client partnerships, driving renewals and upsell opportunities, and ensuring customers achieve maximum value from Hubexo’s LeadManager platform.
You will work closely with cross-functional teams to deliver exceptional customer experiences while supporting long-term commercial success.
Key Responsibilities
Customer Relationship Management

Build and maintain strong, long-term relationships with customers.
Act as the primary point of contact for assigned accounts.
Understand customer goals, challenges, and business priorities.
Deliver consultative guidance to help clients maximize platform value.

Customer Retention & Growth

Develop and execute account strategies focused on renewals, retention, and growth.
Identify upsell and cross-sell opportunities within existing accounts.
Drive customer engagement and product adoption.
Proactively reduce churn risk through strategic account management.

Consultative Customer Success

Use a solution-focused approach to uncover customer pain points.
Provide tailored recommendations aligned to client objectives.
Support customers through onboarding, adoption, and ongoing engagement.

Account Health & Performance Monitoring

Monitor customer usage, engagement, and health metrics.
Analyze account performance to identify risks and opportunities.
Provide actionable recommendations to improve customer outcomes.

Renewal & Commercial Ownership

Manage contract renewals and commercial conversations.
Navigate negotiations and pricing discussions professionally.
Ensure retention targets and revenue objectives are achieved.

Stakeholder Management

Build relationships with decision-makers and senior stakeholders.
Confidently lead customer meetings and strategic discussions.
Influence customer decisions through insight-driven conversations.

Issue Resolution & Escalation Management

Manage customer concerns and escalations professionally.
Collaborate internally to resolve issues efficiently.
Maintain trust and confidence during high-pressure situations.

Cross-Functional Collaboration

Partner with Sales, Product, Marketing, and Support teams.
Share customer feedback to influence product improvements.
Contribute to continuous process and customer experience enhancements.

Reporting & Analysis

Maintain accurate CRM records and account updates.
Report on customer health, renewals, risks, and opportunities.
Track performance against retention and revenue KPIs.

General Responsibilities

Support ad hoc business requirements when required.
Adhere to company policies, compliance, and local OH&S requirements.

What You Bring
Experience & Industry Knowledge

3–5 years of B2B Customer Success, Account Management, or Sales experience.
Experience within SaaS, technology, consulting, or subscription-based solutions.
Proven success managing customer relationships and driving retention.
Experience working with mid-market or enterprise-level clients.
Construction industry experience is advantageous but not required.

Commercial & Customer Success Skills

Strong consultative communication and relationship-building skills.
Proven ability to manage renewals, upsells, and revenue growth.
Skilled in handling objections, negotiations, and commercial discussions.
Comfortable engaging with senior stakeholders and C-level executives.

Performance & Mindset

Results-driven with a track record of achieving or exceeding KPIs.
Self-motivated and highly organized.
Strong problem-solving and analytical thinking skills.
High emotional intelligence and customer-first mindset.
Adaptable in a fast-paced and evolving environment.

Technology & Analytics

Experience using CRM systems and customer success tools.
Data-driven approach to account management and performance analysis.
Ability to interpret customer usage metrics and engagement trends.

What You’ll Get in Return
At Hubexo, we invest in our people and create opportunities for long-term success.

Competitive Base Salary + Uncapped Commission Structure
Career Growth Opportunities – Clear pathways for high performers.
Supportive Team Environment – Work within a collaborative, high-performing culture.
Ongoing Learning & Development – Access to coaching and professional development.
Global Exposure – Collaborate with international teams and leaders.
Innovative Environment – Join a fast-growing technology company shaping the future of construction intelligence.

Why Join Hubexo?
At Hubexo, you’ll be part of a global team passionate about innovation, customer success, and helping the construction industry work smarter.
If you thrive in relationship-driven environments, enjoy solving customer challenges, and want to make a meaningful impact, we’d love to hear from you.