Customer Success Manager

In this role, you will be responsible for guiding new customers through onboarding, providing training and support, and ensuring they gain maximum value from our products or services. You will act as a primary point of contact for client inquiries, helping to resolve issues, collect feedback, and foster long-term relationships.

We receive a lot of applications daily. Please use to send a video introduction to [email protected]

At Followup CRM, we are dedicated to helping businesses succeed by providing top-notch customer relationship management solutions. We are currently seeking a passionate and driven Customer Success/Support Specialist to join our team. This full-time position offers a competitive salary range along with opportunities for growth and advancement.

**Job Overview:**

As a Customer Success/Support Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services. You will serve as the main point of contact for customer inquiries, provide technical support, and help troubleshoot any issues they may encounter. Your goal will be to build strong relationships with customers and ensure their success with our CRM platform.

**Responsibilities:**

- Provide exceptional customer support via phone, email, and chat

- Troubleshoot technical issues and provide solutions in a timely manner

- Onboard new customers and provide training on how to use our CRM platform

- Proactively reach out to customers to ensure they are maximizing the value of our products

- Gather customer feedback and communicate it to the product development team

- Assist with customer retention efforts and identify opportunities for upselling

**Requirements:**

- Prior experience in a customer support role

- Strong communication and problem-solving skills

- Technical aptitude and the ability to learn new software quickly

- Ability to work independently and as part of a team

- Experience with CRM software is a plus

Please note that Followup CRM is an equal opportunity employer and we do not inquire about criminal backgrounds during the hiring process.

If you are passionate about helping customers succeed and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Success/Support Specialist and be a part of our mission to empower businesses with the tools they need to succeed.