Customer Success Manager
Evergreen Labs · ANZ, Sydney ·
- Category
- Customer success
- Experience
- 2+ years
- Visa sponsorship
- No
- Company size
- 51-200
At Evergreen Labs, we’re building thoughtful, sustainable solutions that help teams do their best work. On this page, you’ll find opportunities across different functions and levels, all connected by the same goal: creating meaningful impact for our customers and communities. Explore our open roles and see where your skills and interests could make a difference.
About the job
We’re looking for a Customer Success Manager to join our expanding SMB team. We care deeply about building an amazing product and delivering exceptional value to our customers. Our customers love the platform, and it’s incredibly rewarding to guide them from onboarding through to long‑term success, expansion and advocacy.
About the role
The Customer Success Manager role is a customer‑facing position where you will own a portfolio of existing SMB customers – focusing on adoption, value realization, renewals and long‑term partnership.
- Own and manage a book of SMB accounts, driving strong product adoption, health and renewal outcomes.
- Lead onboarding and ongoing enablement, ensuring new customers successfully implement monday.com and achieve time‑to‑value quickly.
- Run regular check‑ins and business reviews that connect monday.com’s capabilities to customer pain points, workflows and measurable business outcomes.
- Develop a deep understanding of monday.com’s solution and clearly articulate how it delivers ROI across different use cases and industries.
- Multi‑thread within accounts, engaging champions, admins and executive sponsors to drive adoption and advocacy.
- Coordinate cross‑functional resources (e.g., Solutions, Sales, Support, Product) to help customers maximize value and resolve issues.
- Act as a trusted advisor, helping customers map their goals and challenges to the right monday.com solutions, best practices and roadmap.
- Proactively identify risks and opportunities within your accounts and partner with Sales on renewal and expansion strategies.
- Maintain accurate CRM and customer records, including health, activity, risks and action plans, to enable predictable and transparent reporting.
Requirements
- 2–4 years of experience in Customer Success, account management or a similar customer‑facing role at a SaaS company, ideally in the project management, collaboration or productivity space.
- Proven track record of driving adoption, high customer satisfaction and strong renewal outcomes.
- Excellent communication and presentation skills, with the ability to tailor messaging to different seniority levels and functions.
- Experience managing multiple accounts and stakeholders while maintaining a consultative, value‑driven approach.
- Driven self‑starter who is comfortable owning a book of business and working independently.
- Collaborative, high‑energy team player who contributes to a positive, customer‑centric culture.
- Strong organization and time‑management skills; able to prioritize effectively across a large portfolio of customers.
- Proficiency in additional languages is a plus.
- BA/BS degree preferred, or equivalent relevant work experience.
If this role at Evergreen Labs sounds like a strong match, we’d love to hear from you. Please submit your application so our team can review your experience. If you don’t see the perfect fit today, we encourage you to check back regularly or follow Evergreen Labs for future opportunities.