Customer Success Manager - eGaming, Dayton/Cincinnati

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Position: Account Manager

Position Summary

The Account Managers will take responsibility for the development and implementation of promotion schedules designed to encourage retention and activity. You’ll work closely together with the Sales and E-Gaming Management team to manage relationships with organization leaders within your assigned market.

Primary Roles and Responsibilities

• Liaise with Organization leadership, E-Gaming leadership, and other managers to understand promotion and organizational goals

• Take part in the development of promotional and marketing strategies

• You will be the main point of contact between the organization and Arrow International

• Develop promotions including deals to encourage target market engagement

• Organize and strategize to ensure promotions are deployed effectively

• Work within budgetary constraints to ensure an efficient and effective promotional offering

• Ensure compliance with any legal restraints related to promotion

• Ensure organization satisfaction through understanding and communicating issues effectively and resolving them promptly

• Support new deployments as a point of contact alongside the sales team

• Assist in development and implementation of process improvement plans

• Identify risks and opportunities of additional deployments

• Effectively manage timelines and schedules across multiple organizations