Customer Success Manager

We’re looking for a Customer Success Manager to join our team and own the customer journey from onboarding through ongoing success, retention, and growth. You’ll work directly with global enterprise customers, helping them adopt Deepdub’s Voice AI solutions, maximize their value, and build long-term successful partnerships.

This is a start-up mode role. You’ll roll up your sleeves, own customer relationships end to end, and work closely with Product and Engineering to understand customer needs and drive successful outcomes. It’s a chance to be part of a successful AI company shaping the future of voice and to see your work directly influence customer growth, the product, and the overall customer experience.

About the role

Deepdub is a pioneer in AI-powered voice technology and the dominant voice provider in Media & Entertainment. We partner with Hollywood studios, streaming services, and global media companies to break language barriers at scale, with content already live on the world's largest platforms.

We're now entering our next chapter: voice agents, enterprise APIs, and real-time multilingual broadcasting. Backed by top-tier investors and with a proven production-grade AI foundation, we're expanding into new markets and working with global enterprises to build the next generation of voice experiences.

What you'll gain

• Ownership of strategic enterprise customers
• Hands-on experience with cutting-edge Voice AI technology
• Direct exposure to Product and Engineering
• The opportunity to make an impact and grow as the company scales

Responsibilities

• Own the customer relationship end-to-end, from onboarding and adoption through retention, renewal, and expansion.
• Build strong relationships with customers, understand their goals, and ensure they continuously realize value from Deepdub’s solutions.
• Drive customer retention and growth, proactively identifying renewal, upsell, and expansion opportunities based on customer needs, usage, and business goals.
• Define and track customer success goals and key metrics, proactively identifying risks and opportunities across your accounts.
• Work closely with Product, Engineering, and commercial teams to represent customer needs and drive the right outcomes.
• Present new features and capabilities, gather customer feedback, and identify opportunities to increase adoption and value.
• Manage a portfolio of global customers across different time zones and cultures.

Requirements

• 2+ years of professional experience in Customer Success, Solutions, Technical Account Management, Implementation, or a similar customer-facing role.
• Experience working in a start-up environment with a SaaS product.
• Proven experience driving customer retention and growth, including renewals, upsell, and expansion opportunities.
• Strong technical background, with the ability to understand complex products and technical concepts, including familiarity with coding and technical work.
• Experience working with CRM platforms.
• Comfortable working with AI tools and prompting, with a strong interest in new technologies.
• Excellent communication skills, with the ability to explain technical topics clearly and manage customer expectations.
• Strong organizational skills and the ability to manage multiple priorities.

You’ll know you’re a good fit if you

You're a hands-on Customer Success professional who enjoys building strong customer relationships and taking ownership of their long-term success. You know how to drive adoption, retention, upsell, and expansion by understanding customer goals and making sure they get real value from the product. You're comfortable working with SaaS products, have a strong technical foundation, and can collaborate closely with Product and Engineering. You're proactive, resourceful, and comfortable managing multiple priorities in a fast-paced start-up environment.