Customer Success Manager - Benelux

The Scaled Customer Success Manager (Benelux) is a core-role to achieve the next step in the Customer Success Journey at Tellent. This role involves managing, growing, and retaining a portfolio of approximately 250-300 accounts from our mid-market segment and directly contributes to Tellent’s growth and Net Revenue Retention (NRR) objectives. As a key player in the Benelux Customer Experience team, this role will focus on engaging customers through data-driven initiatives, making sure we connect customers with the right guidance and resources at the right time. Your role will be around taking the insights brought to you by various parts of the organisation, and translating them into effective and scalable playbooks. It’s a great opportunity to drive scalable customer success initiatives and grow with Tellent while making a meaningful impact on our customers’ success.

Your 12-Month Journey

• First 3 months: You will focus on learning everything about the Tellent Suite (Tellent Recruitee, Tellent HR, Tellent Grow, and several add-ons). You’ll get to know our products, processes, teams, and customers. You will work closely with your onboarding buddy, who will support you with questions and will provide tips and tricks. By the end of this period, you will have received your portfolio and start with the 1:many initiatives.

• Within 6 months: You will have taken full ownership of your portfolio, deepened your knowledge of our software and the current HR landscape, and identified early opportunities for scalable playbooks or 1:many initiatives within your book.

  After 1 year: You will have mastered our approach to customer retention and led your first 1:many initiatives—whether through playbooks, webinars, or scalable programs—ensuring your portfolio clients get full value from our products. You will have made a significant impact by driving retention goals across your book while contributing to repeatable processes that benefit the broader team.

What You’ll Be Doing

• Manage the success of a portfolio of approximately 250–300 small and mid-market customers through scalable, data-driven engagement. You will combine scalable engagement with targeted 1:1 interventions, using customer insights, segmentation, automation, campaigns, and webinars to drive adoption, retention, and growth across your portfolio.

• Monitor customer health, adoption, risk, and growth signals at scale, using data to trigger targeted interventions where they can have the greatest impact.

• Identify new sales and business development opportunities, collaborating with the strategic account management team.

• Develop a deep understanding of trends within your book of business.

• Master the Tellent software, working closely with the product team to provide feedback and influence the product roadmap.

What You Bring

• A track record of managing B2B SaaS customer accounts and growing product adoption, ideally in (Scaled) Customer Success or account management.

• Strong written and verbal communication skills in Dutch (minimum C1 level or higher) and English (minimum B2 level or higher). French/German are a plus.

• Ability to manage a large client portfolio and navigate all stages of the client lifecycle.

• Confidence in a tech environment and comfort with new software.

• Strong communication and presentation skills, with the ability to build trust through compelling 1:many and targeted customer interactions.

• Ability to identify and drive commercial opportunities.

• Transferable skills from other client-facing roles are welcomed.

What We Offer

• Hybrid working from our canal-side Amsterdam office

• Diverse and international team environment

• €1,500 annual learning budget + 2 dedicated learning days

• Pension plan, wellness perks & commuting/travel reimbursement

• 28 paid holiday days + 2 additional days in 2026

• Work from anywhere for up to 4 weeks per year

• Apple MacBook and all the tools you need to succeed

• €200 home office budget + work-from-home allowance

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started.

AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected].

If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.