Customer Success Manager, APAC

Base Salary: AUD 115,000 plus commission

Company Overview

Position Summary

Key Responsibilities

• Independently manage a portfolio of commercial clients across the APAC region, working alongside senior CSMs on larger or more complex accounts.
• Lead or support onboarding and training for new clients, ensuring effective use of the Seerist platform from the outset.
• Support the renewal process on assigned accounts, including preparation, proposal drafting, and coordination, with increasing ownership as capability develops.
• Maintain working relationships with client stakeholders across security, intelligence, risk, and strategy functions, and support their understanding of how to apply Seerist's insights to their objectives.
• Monitor client usage and engagement, identify risk to renewal or retention, and escalate as required.
• Relay client feedback and insights to internal teams to support improvements to the client experience.

• Support Sales in the region by delivering product demonstrations, trials, and technical onboarding for clients and prospects.
• Assist with platform configuration and implementation for new and existing clients in line with Seerist's technical standards.
• Assist in fielding and triaging client technical queries, escalating to Technical Solutions Consultants or Product as required.
• Contribute to internal documentation and playbooks supporting best-practice implementation across the Customer Success team.
• Develop technical proficiency in the Seerist product over time, including exposure to API integrations and data/feature-service concepts, under the guidance of the Technical Solutions team.

Qualifications and Experience

• Approximately 3-5 years' experience in a customer-facing role, such as customer success, account management, or technical/customer support, ideally within a SaaS environment.
• Interest in technology, with willingness to develop technical knowledge of platform configuration and, over time, integration work.
• Strong written and verbal communication skills, with the ability to convey both business and technical detail to varied audiences.
• Ability to manage multiple client relationships and competing priorities.
• Bachelor's degree or equivalent practical experience.
• Familiarity with geopolitical, security, risk intelligence, or OSINT concepts is an advantage but not required.
• Based in, or willing to relocate to, Sydney, with the ability to attend the office 3 days per week.

What Seerist Offers

• Competitive salary
• Health Insurance
• Opportunity to work in a fast-moving, high-growth SaaS company
• Strong, results-oriented culture
• Remote and office-based work environment
• Paid Time Off
• Tuition Reimbursement
• Professional Development Stipend

Equal Opportunity