Customer Success Manager (ANZ)

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We are looking for a highly motivated individual to support our Customer Success team as a Contractor - Customer Success Manager. In this role, you will be responsible for managing campaigns end-to-end across managed and biddable channels — from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client-facing role includes strategic planning, consultative selling, project management, and data-led storytelling, supported by AI tooling and expertise across our full product suite, including Spotify Ads Manager (SAM). You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts. Please note this is a fixed-term, 12 months, contractor role hired through a third party.

What You'll Do Build deep client relationships to deliver best-in-class customer service to Spotify’s advertiser and agency partners. Act as the client’s primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle Be responsible for the RFP response and media planning strategy across all buying channels, including managed, biddable and self-serve Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups Proactively build and lead Mid and Post Campaign Reports with clients, surfacing actionable insights focused on growth and retention Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes Lead all aspects of the campaign set up, launch and activation processes, across managed and biddable buying channels including creative production management, spec review, asset collection, and ensuring proper creative trafficking Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives, leveraging AI tools to drive efficiency in day-to-day workflows Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities - including multi-product bookings - to help grow the business and support BoB attainment Manage projects involving complex work streams and cross-functional collaboration (internally and externally) Serve as the product expert by educating clients and their agencies on Spotify’s new and existing products - including SAM self-serve and biddable solutions - as well as advising on best practices and bespoke campaign optimization Support SAM self-serve demos and client onboarding to drive platform adoption and expand opportunity coverage Utilise AI tooling to streamline reporting, analysis, and operational tasks, contributing to team-wide efficiency. Actively engage with the quarterly Training & Enablement curriculum to stay current on products, tools, and best practices. Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time Adhere to internal best practice guidelines, processes, and operating cadences

Who You Are You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business You have a minimum of 6+ years experience in digital media, planning and/or buying Strong industry knowledge and a desire to grow within the digital media industry Strong understanding of advertising performance metrics and the advertising ecosystem, including biddable and programmatic buying You have experience with a strong interest in self-serve advertising platforms and biddable campaign management You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes You have the ability to craft impactful sales rationale stories by using data and research You are comfortable using AI tools to improve productivity and streamline workflows You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization You have the ability to work effectively with cross-functional teams and all levels of management (internally and externally) You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills You possess strong presentation and communication skills You have excellent dexterity in excel and powerpoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.

Where You'll Be You will work out of our Sydney office We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.