Customer Success & Implementation Support Specialist (AI Solutions) at Sigma Software – São Paulo | Jobyssey

Serve as a primary point of contact for Customer operational and configuration requests
Support implementations and deployments from initiation through production launch
Manage Customer requests related to pricing updates, workflow modifications, offer configuration, and content updates
Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams
Track implementation progress and help ensure timely completion of project milestones
Facilitate communication between internal stakeholders and Customer representatives
Gather, document, and maintain requirements, deployment activities, and operational changes
Assist with issue investigation, troubleshooting, escalation management, and resolution tracking
Participate in testing, validation, and quality assurance activities before releases and deployments
Help improve operational processes and maintain high standards of Customer support and service delivery
Ensure accurate documentation and transparency of ongoing operational activities

1–3 years of experience in Customer support, implementation support, project coordination, Customer Success, technical operations, or related roles
Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills
Experience communicating directly with Customers in a professional environment
Ability to collaborate effectively with technical and non-technical stakeholders
Strong attention to detail and problem-solving skills
Comfortable working with software platforms, web applications, and technical documentation
Ability to gather business requirements and translate them into actionable tasks
Understanding of operational support and deployment coordination processes
Upper-Intermediate or higher level of English

WILL BE A PLUS

Experience supporting SaaS platforms or enterprise software implementations
Familiarity with CRM, ticketing, or project management tools such as Salesforce, Jira, Zendesk, or Asana
Basic understanding of APIs, software deployment processes, and data integrations
Knowledge of telecommunications, subscription-based services, or Customer acquisition workflows
Exposure to AI, machine learning, recommendation systems, or analytics-driven platforms

PERSONAL PROFILE

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