Customer Success Executive

Job Title: Customer Success Executive
Location: Remote, Philippines
Job Type: Full-Time
Experience Required: 2 to 5 years
Eligibility: Male/Female both can apply

Role Description

We are hiring a Customer Success Executive to manage post-sales customer relationships, support account health, drive user adoption, and ensure customers receive value from the company's products or services. This role requires strong communication, relationship management, and a proactive service mindset. You will work closely with customers to understand needs, resolve concerns, support renewals or retention efforts, and coordinate internally to deliver a strong customer experience. This role is ideal for someone who is professional, people-oriented, and comfortable working with clients in a remote environment.

Key Responsibilities

• Manage ongoing customer relationships after onboarding
• Support adoption, engagement, and account health
• Identify customer issues and coordinate internal solutions
• Conduct follow-ups, check-ins, and service reviews
• Track customer feedback and support improvement actions
• Maintain customer records and success metrics
• Help improve retention and satisfaction

Required Skills

• Customer relationship management
• Strong English communication
• Problem solving
• Account coordination
• Professionalism
• CRM familiarity
• Time management
• Service mindset