Customer Success Engineer (UAV)

The opportunity

A Munich-based deep tech company is developing next-generation datalink platforms for high-performance UAV communications. They're hiring a Customer Success Engineer to own the technical relationship with UAV manufacturer customers - from first hardware delivery through full deployment and flight validation.

This is not account management. You are a technical owner who happens to face the customer, and the customer's engineers will expect you to keep up.

What you'll do

• Own the integration of datalink systems into customer UAV platforms, from first hardware delivery through flight validation

• Work directly alongside customer engineering teams to resolve integration challenges, debug issues, and get systems performing correctly in the field

• Define and execute integration test plans together with customers and the internal team, document results, and close open issues systematically

• Manage multiple customer projects in parallel, tracking status and ensuring nothing stalls without a clear next action

• Feed customer learnings back into product and engineering: integration friction, failure modes, feature gaps, field performance data

• Build strong working relationships with customer-side engineers and technical leads

• Travel to customer sites and test facilities across Europe - for those who want it, exposure to operational environments including Ukraine is available

What you bring

• 3-6 years in a technical integration, field engineering, or customer-facing engineering role, ideally with hardware products

• Hands-on: comfortable on a bench, reading schematics, running tests, and debugging in the field when things don't work as expected

• Enough RF and embedded systems knowledge to understand what the product does, why integration can be non-trivial, and where to start when something fails

• Fast-moving and pragmatic - UAV manufacturer timelines are aggressive and customers won't wait

• Clear communicator in English and German

• Organised enough to manage several active integrations at once without losing track

Bonus:

• Direct experience with UAV platforms, UAV manufacturers, or avionics integration

• Background in RF, communications, or SDR systems

• Experience working with customers in operational or near-operational environments

Hiring process

TechTree Screening

1. Intro call - 30 minutes with the recruiting team

2. Deep dive - working session with an integration engineer on a real field or test problem

3. Case study in Munich - live hardware scenario in the lab with the team

4. Offer - fast, transparent, mission-focused