Customer Success Coordinator
Smart Switch Consulting ·
- Work mode
- Remote
- Employment
- Part time
- Category
- Customer success
- Experience
- 2+ years
This is a remote position.
Support clients post-sale to ensure successful onboarding, product adoption, and long-term retention — acting as the primary point of contact for day-to-day customer needs.
Key Responsibilities
- Onboard new clients and guide them through the setup process
- Conduct regular check-ins to assess satisfaction and usage
- Identify upsell and expansion opportunities
- Respond to support queries and escalate technical issues promptly
- Track customer health scores and flag at-risk accounts
- Collect and document customer feedback for the product team
- Maintain accurate records in CRM and CS platforms
Requirements
Role Type
Remote
Employment
Full-Time or Part-Time
Location
100% Remote
Experience
2–3 years in customer success, account management, or support
Education
Bachelor's in Business, Communications, or related field
Key Skills
Empathy, relationship management, proactive communication, organisation
Tools / Platforms
HubSpot / Salesforce, Intercom / Zendesk, Slack, Zoom