Customer Success Consultant

Responsibilities

• Support customer onboarding and follow-up sessions

• Guide customers on software workflows and practical application

• Support customer usage, adoption, and day-to-day software application

• Handle client inquiries, clarify issues, and coordinate escalation when needed

• Work closely with Sales, Marketing, Product, and HQ teams to support customer success initiatives

• Maintain accurate internal updates and service documentation

• Participate in customer meetings, workshops, and engagement activities

Requirements

• Singapore-based

• Background in Quantity Surveying or related construction field

• Has hands-on experience using Cubicost software (fast learner to pickup software)

• Must have used Cubicost in actual tender and project work

• Strong practical understanding of rebar / reinforcement works

• Familiar with rebar quantity take-off, drawings, and measurement logic

• Comfortable communicating with multiple parties, including clients and internal teams

• Good understanding of construction-related workflows

• Strong communication, coordination, and problem-solving skills

• Independent, proactive, and organized

• fluent in Chinese and English