Customer Success and Onboarding Specialist

Description

Nasoft is hiring for Makaseb, a specialized e-commerce and digital marketing company serving the Gulf markets. Join a dynamic and innovative team shaping the future of digital commerce across the region.

We’re looking for a customer success & onboarding specialist to help new customers successfully adopt and activate the platform through smooth onboarding, workflow setup, and AI automation activation.

Job responsibilities:

• Guide customers through the onboarding journey step-by-step
• Support customers in connecting WhatsApp Business API and communication channels
• Assist in configuring workflows, automations, and AI agents
• Understand customer business needs and recommend suitable use cases
• Conduct onboarding calls, demos, and training sessions
• Ensure customers achieve value from the platform as quickly as possible
• Follow up during trial and early adoption stages
• Monitor customer engagement and identify onboarding challenges
• Coordinate with internal teams to resolve setup and technical issues
• Gather customer feedback and support continuous product improvement
• Collaborate closely with product, engineering, and growth teams

Requirements

• Bachelor’s degree in business administration, marketing, information systems, or any related field
• 1–3 years of experience in customer success, account management, SaaS support, or customer onboarding
• Experience working with SaaS platforms or CRM systems
• Strong communication and client management skills
• Ability to understand customer needs, workflows, and business processes
• Experience conducting online demos, onboarding sessions, or client training
• Familiarity with WhatsApp Business platforms or automation tools is a plus
• Basic understanding of AI tools and automation concepts is preferred
• Customer-focused mindset with strong problem-solving and coordination skills

Benefits

Working conditions & benefits:
Working days: 5 days (from Sunday to Thursday).
Working hours: 9 hours (9:00 AM – 6:00 PM), including a 1-hour break.
Hybrid work model.
Social insurance.
Professional growth and learning opportunities.
Gym subscription discount.