Customer Success Agent

Customer Success Agent

📍 Warsaw (Hybrid) | 🌍 Join a Global, Inclusive Team | 💡 Grow Your Career

Be the voice our customers love. Shape the way they shop.

At Miinto, we’re redefining fashion retail — connecting shoppers, boutiques and brands in 14
markets across Europe and the United States. We’re now looking for a Customer Success
Agent to join our multicultural Warsaw hub and deliver exceptional experiences to our
European customers.

If you’re passionate about fashion, problem-solving and building lasting relationships, this is
your chance to be at the heart of a fast-growing eCommerce leader.

What you’ll do

● 🎯 Be a trusted fashion guide – help customers discover the perfect style during
their shopping journey.
● 💬 Deliver top-tier support via email and live chat — always with empathy,
efficiency and flair.
● 🔍 Problem-solve with impact – troubleshoot and coordinate with internal teams for
swift resolutions.
● 📊 Be the customer’s voice – collect and share feedback to help us shape better
products and services.
● 🤝 Work across teams to create seamless, memorable customer experiences.

What makes you a great fit

● Fluent in English (spoken & written) – bonus points for extra languages.
● A natural communicator with a customer-first mindset.
● Proactive, adaptable and resourceful – you enjoy finding solutions, not just answers.
● Team player who thrives in cross-functional, multicultural environments.
● Previous customer service experience is a plus (but your mindset matters more).
● Available to work some weekend shifts.

What you’ll get

● 🚀 Career growth – mentorship and internal mobility opportunities.
● 🏢 Hybrid work setup – work from our vibrant Warsaw office and from home.
● 🌏 Truly global environment – 35+ nationalities, 5 offices and endless cultural
exchange.
● 💬 Flat hierarchy & open feedback culture – your ideas will be heard and valued.
● 🎉 Community & fun – social events, team activities and celebrations that bring us
together.
● 👗 Exclusive perks – company discounts on Showroom.pl
● 💚 Purpose-driven company – we’re committed to diversity, sustainability and
empowering fashion for all.

Why Miinto?

Founded in 2009, Miinto is now one of Europe’s fastest-growing online fashion
marketplaces. Our mission? Empower the world’s best-dressed people while supporting
local boutiques and sustainable shopping choices.

We believe in work-life balance, career acceleration and building a workplace where
everyone feels they belong — no matter their background, identity or style.

If you’re ready to be part of a team where fashion meets purpose and every customer
interaction matters, we’d love to meet you.

Apply today and help shape the future of fashion retail.