Customer Shipping and Logistics Manager - Support Services Global Support Centre

Do you speak fashion? We're hiring, let’s chat!

ABOUT US

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

OUR SUPPLY CHAIN NETWORK

At Cotton On, getting great product into the hands of our customers takes a world-class supply chain operation. Working across 8 countries, 28 international ports and multiple regional hubs, our team coordinates the movement of more than 8,000 containers annually, helping keep product flowing seamlessly from origin to market.
It's a fast-paced, high-impact function that partners across the business and a network of global freight providers to deliver the best outcomes for our customers. From navigating global supply chain challenges to driving continuous improvement and innovation, this team plays a vital role in supporting the growth of our global business.

ABOUT THE ROLE

We have an exciting opportunity to join our team as a Customer Shipping and Logistics Manager on a 12 month contract. Reporting into our GM of Distribution, you will drive the strategy that oversees the movement of all products from origin consolidation points, ports and international shipping routes to relevant markets. An integral aspect of your role will be using your strong relationship-building skills to proactively support customers by partnering with internal production, planning, buying and merchandise teams, as well as external freight carriers. You’ll also be responsible for reviewing, enhancing, and delivering timely, impactful communications to all internal stakeholders regarding relevant shipping updates.
This strategic role is key to ensuring efficient and cost-effective transportation, optimising delivery timelines while maintaining schedule reliability. Using data and insights to identify opportunities, you'll drive continuous improvement initiatives, influence key business decisions and shape logistics strategies that support our commercial objectives and future growth. You'll also play a critical role in overseeing trade compliance and duty management, ensuring product moves efficiently, compliantly and cost-effectively through our global supply chain. Explore this opportunity to shape the future of our supply chain and apply now!

SKILLS & EXPERIENCE

• People first leader, ability to grow and develop a high performing team.
• Budget accountability, continuous improvement mindset, finding ways to drive performance leading to an improved CODB.
• Excellent interpersonal and stakeholder management skills, with experience partnering cross-functionally and proven ability to influence and prioritise outcomes that align with customer goals.
• Exceptional communication skills at all stakeholder levels (internal and external) to enable clear, concise, and timely updates to keep the customer engaged and informed.
• Experience in partnering with external freight partners to manage vendor relationships successfully.
• Considerable experience and a proven track record in a logistics, supply chain, or freight management role, ideally within a retail or consumer goods environment.
• Strong understanding of international shipping, freight forwarding, and customs regulations.
• Ability to analyse logistics data and implement strategic solutions.
• Technically proficient, ability to develop and utilise best in class digital capability.
• Ability to thrive in a fast-paced, dynamic global supply chain environment.

BENEFITS

• Competitive salary
• Flexible working options & people-first leave initiatives
• Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
• Subsidised onsite childcare centre
• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work
• Bring your dog to work
• Recognition, team connection moments & more!

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.