Customer Service with Italian
Teleperformance Polska · Warszawa ·
- Employment
- Contract
- Category
- Support
Hi!
We support customers of one of the largest manufacturers of home appliances / RTV / IT equipment. Join us and provide remote support to users of well-known products.
🔧 Scope of cooperation:
- Handling customer inquiries regarding technical issues and product functionality.
- Handling inbound calls, responding to emails, and managing live chats. The role is primarily email-focused, with a lower volume of calls per month.
- Diagnosing reported problems and proposing solutions.
- Providing product-related information.
- Registering requests in internal systems.
✅ What we expect:
- Very good command of Italian (C1).
- Good command of English (B2).
- Basic knowledge of household appliances (e.g. washing machine, refrigerator, TV)
- Good communication skills and willingness to learn.
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Availability to provide services from our Warsaw office located at 24 Wołoska Street.
- Ability to work with computer tools efficiently.
- Availability of at least 120 hours per month (flexible distribution).
💼 What we offer:
- Civil contract – PLN 44.00 gross/hour; paid weekly.
- Bonus system depending on quality indicators agreed for the service (+2 PLN / +4 PLN gross/hour)
- Flexible cooperation model – you decide on your availability within project operating hours (Monday-Friday 9:00 - 18:00, and Saturday 9:00 - 14:00). Availability is declared independently by the contractor and agreed on an ongoing basis in line with service needs.
- Access to the MyBenefit platform, where you can exchange the points you receive each month for private medical care, sports card, shopping codes, cinema tickets, and much more.
- Development opportunities (trainings, language platform).
- Opportunity to participate in internal recruitment processes.
📢 Join us and apply today!
🚀 We recruit remotely!