Customer Service Student Assistant - Jerry Falwell Library

Working independently and exercising good judgment and discretion, Jerry Falwell Library Student Worker Assistant will conduct themselves professionally, courteously, and politely in interactions with library employees and customers. They will support one or more of the departments within the Jerry Falwell Library.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Conducts themselves as a professional by being on time and reliable for scheduled hours, adhering to the student worker dress code, and following instructions. Communicates clearly, including responding to emails in a timely manner, answering the phones and, alerting the supervisor to changes in schedule. Performs other duties as assigned by the supervisor and library administration. Strictly adheres to Liberty University policies, representing the University in an exemplary manner. Works effectively as a team member, embracing and fostering LU’s mission. Performs the duties of the relevant position:

Customer Service Assistant: delivers excellent customer service within the Jerry Falwell Library by answering basic directional, research, and computer or technical-related questions from all library customers. This position demands an obvious, vigilant posture while staffing the service desks. This position reports to the Learning Commons Manager and Customer Service Supervisors. Provides research assistance to customers in locating library resources using basic databases, electronic books, and computer searching techniques. Gives basic technology assistance by troubleshooting computers, answering printer questions, and keeping printer paper stocked. Performs general duties such as completing hourly counts, providing directions, and doing what is needed to maintain a clean and clutter-free environment conducive to study. Maintains a vigilant posture to support customers who may need assistance.

Additional information may be found here

QUALIFICATIONS AND CREDENTIALS

Education and Experience

• Required to be a current student in good academic standing.

• Federal Work Study approved preferred.

• Additional requirements and preferences of the relevant position:

Customer Service Assistant:

• A grade point average of 3.0 or above is preferred.

• One year of college education preferred.

• Previous customer service experience preferred.

• Second language proficiency preferred.

• Some knowledge of the Library of Congress classification and call number system is preferred.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.

• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.

• Public communication skills that allow professional representation of Liberty University to a variety of business, government and community customers and associates.

• Strong organizational skills.

• Computer and scheduling skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Required to travel to local and campus locations.

• May be required to sit to perform deskwork or type on a keyboard.

• Regularly required to hear and speak in order to effectively communicate orally.

• Regularly required to stand, walk, and climb stairs to move about the campus.

• Handle materials, reach overhead, kneel or stoop in order to conduct business.

• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting. It is well lighted and the noise level is moderate. The working environment may also include the facilitation of outdoor events.

Work Hours

This position is normally scheduled for 12-18 hours per week. Must be willing to work mornings and occasional special events.

Time Type

Part time

Location

Onsite

Pay Rate

Starting at $12.77

Student employees are paid at least the current Virginia minimum wage per hour. Pay may vary by position and department based on job responsibilities, required skills, available funding, and market conditions.

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.