Customer Service Specialist

Day-to-day responsibilities

• Act as the primary point of contact for assigned Key Account customers regarding after-sales requests via phone and email.
• Receive, analyze, classify, and manage customer inquiries and requests, ensuring timely and accurate responses.
• Resolve customer issues directly where possible or coordinate with the appropriate departments and ensure effective follow-up.
• Monitor the progress of requests and keep customers informed of their status and next steps.
• Handle customer complaints and technical incidents in accordance with established processes and service standards.
• Register and maintain customer requests, complaints, and relevant data accurately in ticketing tools and internal systems.
• Process customer data changes in accordance with defined procedures and responsibilities.
• Initiate and coordinate appropriate actions to ensure effective and timely resolution of customer issues.
• Support external logistics partners by monitoring service quality, providing technical support for onsite interventions, and delivering relevant training when required.

Who are we looking for

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Excellent verbal and written communication skills in English and Polish; knowledge of German will be considered an advantage.
• Previous experience in providing support and responding to customer queries in a professional and timely manner.
• High attention to detail and accuracy when performing data entry and handling business information.
• Strong ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure.
• Excellent organizational and time-management skills.
• Positive, proactive, and customer-focused attitude.
• Proficiency in working with systems such as SAP and the ability to efficiently navigate and use various system functionalities.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus