Customer Service Specialist with English and French

Manage orders and ensure seamless order-to-cash processes. Your role involves coordinating with various stakeholders to resolve issues, optimize processes, and support the supply chain strategy.

This is an office/hybrid role (4 days a week at Warsaw office and Fridays working from home)

What You Can Expect

● Manage domestic and international orders, ensuring accuracy and timely processing.

● Act as the primary liaison between distributors, supply chain integration, production sites, and other stakeholders.

● Resolve day-to-day supply chain challenges and support logistics and shipping teams.

● Oversee the introduction of new products and manage package or proof changes.

● Ensure error-free electronic data interchange (EDI) of distributor purchase orders into SAP.

● Prepare proforma invoices and ensure compliance with Letter of Credit requirements.

● Coordinate special customs documents and manage shipment verification activities.

● Analyze order patterns and implement process improvements to enhance efficiency.

● Maintain distributor profiles, including regulatory requirements and master data.

Whay You Bring to the Table

●3+ years of experience in customer service or supply chain management.

●English and French must have - both at a communicative professional level.

●Strong interpersonal and communication skills.

●Proficiency in SAP and other ERP systems.

●Excellent problem-solving and analytical abilities.

●Ability to manage multiple tasks and prioritize effectively.

●Collaborative team player with a focus on continuous improvement.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

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