Customer Service Specialist

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace

We are now looking for a Customer Service Specialist to join our team in UPM Business HUB Poland in Wrocław.

Greetings from your future manager

“Join our fast-growing UPM Business Hub Poland and become part of the Customer Service team supporting UPM Specialty Materials. This is a great opportunity for someone who enjoys working close to customers and wants to make a difference through excellent service. Customer Service plays an important role in maintaining strong relationships and ensuring smooth day-to-day collaboration between our clients and the business. Working closely with internal and external stakeholders, you will help deliver reliable support and create added value through every interaction. We are looking for someone who enjoys interacting with customers, is detail-oriented, and takes pride in delivering high-quality outcomes. If you are proactive, curious and enjoy solving problems in an international environment, I would be delighted to hear from you.” - Justyna Jankiewicz, Senior Manager, Customer Operations

What you will do

• Provide end-to-end support for customers, including handling commercial agreements, processing orders, monitoring inventory levels, and responding to inquiries in a timely and professional manner
• Collect, analyze, and share relevant information related to market trends, product performance, and customer feedback with internal stakeholders to support informed decision-making
• Oversee the full order-to-cash process, including order entry, tracking order inflow, managing allocations, and supporting forecasting activities to ensure reliable supply and customer satisfaction
• Ensure accurate and timely invoicing, while managing all required documentation for the MEIA markets in compliance with internal policies and external regulations
• Act in a sales-oriented capacity when needed, supporting commercial initiatives, identifying opportunities, and contributing to revenue growth
• Carry out other tasks assigned by the manager that align with the role and contribute to team and business objectives

Who you are

• You are fluent in English (spoken and written) and at least one of the following European languages – German, French, Italian, Spanish, Turkish
• You have bachelor ’s or master’s degree, preferably in Information Systems/ Business Administration/Logistics
• You have a solid understanding of the Order-to-Cash process and experience working with ERP and CRM systems
• You enjoy collaborating across functions in an international setting and possess strong communication and interpersonal abilities
• You are a team player with a proactive, can-do attitude
• You are customer-focused, with a strong commitment to service excellence
• You are well-organized, with the ability to prioritize tasks and solve problems effectively, and with a high level of attention to detail
• You have mindset of continuous improvement and willingness to optimize processes, you are eager to learn and develop, with an interest in the labeling and packaging industry

This is what we offer to you

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information about the position

This position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław.

The position holder will report to Senior Manager, Customer Operations.

How to apply

To apply, please submit your CV and cover letter by July 18, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48123999499.

Learn more about how to apply from our Careers page

Country-specific information

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link:

UPM business information

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out this page!

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